SHIPPING AND REFUND POLICY

In the event of transport damage:

Complaints should be reported via e-mail to info@lynia.de or in writing to the company's correspondence address. We review each case individually within 14 days from the date of notification.
Before accepting the shipment, always check if it has been damaged during transport. The customer has the right to verify the contents of the shipment in the presence of the postman or courier. If any damage to the shipment or its contents is found, a damage report must be drawn up in the presence of the delivery person. The report must be signed by the person delivering the shipment and can serve as the basis for a complaint.
If the purchased goods have manufacturing defects or do not match the description, please contact the shop via e-mail at: info@lynia.de. Each customer will be informed about the procedure for their individual case.
Within 14 days of submitting the complaint, the customer will be informed of the outcome of the complaint procedure via e-mail or telephone.
In case of doubt, please contact us via e-mail: info@lynia.de or by phone: +48 699 712 356. We will provide you with instructions on how to handle the complaint process quickly and easily.
In the event of a complaint:
The basis for accepting a complaint is the presentation of any proof of purchase by the customer. All complaints should be sent via e-mail to the shop's address: info@lynia.de or in writing to the company's address.
Always check whether the shipment was damaged during transport before accepting it. The customer is obliged to verify the contents of the shipment in the presence of the postman or courier, or upon collection from a parcel locker. If any damage to the shipment, its contents, or quantitative shortages are found, a report must be drawn up in the presence of the delivery person, or appropriate remarks must be made when collecting from a parcel locker. The report should be signed by the person delivering the shipment and may serve as the basis for a complaint.
In the event of damage to the goods during transport, the complaint should be reported via e-mail to: info@lynia.de or in writing to the company's address. We review each case individually within 14 days from the date of the complaint.
If the purchased goods have manufacturing defects or do not match the description, please contact the shop via e-mail at: info@lynia.de. Every customer has the right to return the defective goods to the company address specified in § 1 of the Terms and Conditions.
Within 14 days of submitting the complaint, the customer will be informed of the outcome of the complaint procedure via e-mail or telephone. In case of doubt, please contact the shop electronically: sklep@lynia.pl or by phone: +48 699 712 356. We will then provide instructions on how to handle the complaint quickly and easily.
In the event of a return:
Within 14 days from the date of delivery of the ordered goods, the customer has the right to return them without giving a reason as part of the withdrawal from the contract, in accordance with the general principles resulting from the regulations on distance contracts (excluding goods regulated by Article 10, paragraph 3, point 5). The right to withdraw from a distance contract is granted in the case of consumer sales as well as in the case of sales to sole proprietorships for purposes not related to their business activity.
The product return procedure:

The customer should return the purchased product in an unaltered state, including all contents and proof of purchase. The returned product must not have damaged warranty seals or rings.
The product should be carefully packed and secured to prevent damage during transport.
The return shipment of the product is at the customer's expense.
The customer should enclose a written statement with the shipment, including information about the intent to return the product (a declaration of withdrawal from a distance contract), as well as a description of the non-conformity and the bank account number for the refund. The return form is attached to the e-mail with the status "Shipment sent" or can be downloaded from the shop's website under the "Complaints and Returns" tab.
The shop does not accept "cash on delivery" (COD) returns.

Within 3 business days of receiving the shipment, the customer will be informed of the shop's decision regarding the return.
f no objections are found, information regarding the positive processing of the product return will be sent to the customer's e-mail address. Subsequently, a refund will be issued to the specified account number within 3 days, or in the case of payment by card, the refund will be processed directly to the card.
If the product return is rejected (due to product damage or signs of use), the customer will be notified via a message sent to the provided e-mail address. Within 7 days, the product will be sent back to the specified return address. Shipping costs shall be borne by the shop.
The shop shall respond to the customer's complaint within 14 days of the return of the goods, together with a description of the non-conformity.
If the processing of a justified complaint involves sending new goods to the customer or rectifying the non-conformity, the shop shall bear the delivery costs.
The right to withdraw from a distance contract does not apply to the customer in the following cases:

For services whose characteristics were specified by the customer in their order or which are strictly related to the customer's person.
For services which, by their nature, cannot be returned or whose subject matter is perishable.

Cancellation Policy
You have the right to withdraw from this contract with the shop within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you took possession of the goods.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by post or an e-mail).
You may use the model withdrawal form for this purpose, but it is not mandatory. The template is available here. (Click here to download the form template).
To meet the withdrawal deadline, it is sufficient for you to send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Please note that the right to withdraw from a distance contract is granted in the case of consumer sales as well as in the case of sales to sole proprietorships for purposes not related to their business activity.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (with the exception of additional costs resulting from the fact that you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract.
For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment.

We may withhold the refund until we have received the goods back or until you have provided proof that you have sent the goods back, whichever is the earlier.

You must send back or hand over the goods to us immediately and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract to: LOGIS-TECH ul. Slowackiego 1, 55-095 Mirkow, Poland. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning the goods, which result from the weight of the shipment and the price of the transport service provided, e.g., by the Polish Post.

Please note that the right of return does not apply if the warranty seals or rings have been broken or damaged!

Note: Regardless of the shop's decision regarding a complaint or return, you have the option to assert your rights or claims before a court of law or through so-called Alternative Dispute Resolution (ADR) methods.