Terms and Conditions

§ 1. General Provisions
The LYNIA online store [hereinafter referred to as the "Shop"], operating at the addresses: www.lynia.de, lynia.at, lynia.pl, etc., conducts retail and mail-order sales of cosmetic raw materials, semi-finished products, cosmetic accessories, and finished cosmetics via the Internet, based on these General Terms and Conditions [hereinafter referred to as the "T&C"].
The online store does not sell raw materials for the manufacture of cosmetics and does not operate as a wholesaler of raw materials. All products sold in the LYNIA Shop ARE NOT INTENDED FOR CONSUMPTION in any form, nor for use in food products or medical devices!
The owner of the Shop is: LOGIS-TECH, Slowackiego 1, 55-095 Mirkow, Poland; VAT ID: PL6931800409; REGON: 020533347; Tel.: +48 663 31 31 32; E-mail: info@lynia.de.
The T&C are an integral part of the sales contract concluded with the Customer. A prerequisite for concluding a sales contract is the voluntary acceptance of the T&C by the Customer. Registration in the Shop is equivalent to the acceptance of the T&C. Product prices in the Shop are gross prices (including taxes) and are stated in Euro (EUR) or another currency. Product prices in the Shop do not include shipping costs.
The Shop reserves the right to change the prices of products in the offer (however, price changes do not apply to orders already accepted for processing), to add new products to the online store's offer, to withdraw selected products from sale, and to conduct, cancel, or modify promotional campaigns on the Shop's website. The Customer will be informed of all changes made to the Shop's website in the "Changes" tab. A limited number of goods are designated for promotional sales and clearances. Orders are processed in the order of received, confirmed orders until the stock covered by such a promotional form is exhausted.
The goods available in the Shop are free from physical and legal defects and possess the necessary relevant certificates. The goods offered in the Shop are intended for external use only. The Shop is not liable for the use of the offered products contrary to the recommendations or beyond the recommendations published on the Shop's website. The Shop's liability is limited to the guarantees regarding the cosmetic properties of the offered products and does not cover any losses resulting from their use outside the control of the Shop; therefore, the Shop is not liable for special, indirect, or consequential damages resulting from the use of the products offered by the Shop. The Shop does not send or provide free product samples from its offer

§ 2. Orders: Placement and Processing
The information provided on the Shop's website does not constitute an offer within the meaning of the Civil Code. The sales contract is concluded upon the confirmation of the order by the Shop's service department. Proof of contract confirmation is an email message containing a PDF attachment (the so-called pro-forma invoice) confirming the acceptance of the order for processing, which is sent to the email address provided by the Customer.
The Shop conducts sales and shipping to all countries worldwide, subject to prior agreement on shipping costs. Orders can be placed exclusively via the form available on the Shop's website, 24 hours a day, year-round. Orders placed via telephone or email will not be processed.
A prerequisite for the processing of an order is the provision of correct data by the Customer (first and last name, full address, telephone number, email address), enabling verification of the Customer and the recipient of the goods. By providing personal data, the Customer confirms that it is their true and correctly recorded personal information.
The Shop confirms the acceptance of the order via email (therefore, the Customer is obliged to provide an email address and a telephone number with an area code when registering in the Shop) no later than three business days after the order is placed. The order confirmation email with an obligation to pay includes a request for purchase confirmation (necessary for the conclusion of the sales contract), the order number, the order summary, delivery address details, and detailed payment information. All order details, as well as the total costs incurred by the Customer for the execution of the placed order, are provided on a durable medium in the form of a PDF attachment included in the confirmation email.
If the Customer does not receive a confirmation email within a few minutes of placing the order, it may indicate that the Customer's email address was entered incorrectly or that technical problems occurred. In such a situation, the Customer is requested to contact the Shop by telephone or email.
The Shop may cancel the order if:
·       the Customer's data is incorrect, incomplete, or raises doubts, and the Customer cannot be contacted;
·       payment for orders paid via bank transfer has not been credited to the Shop's account (as specified in the order confirmation email, among other places) within 7 days of placing the order;
·       it is requested by the Customer, provided that the order has not yet been processed and dispatched.
The Shop also reserves the right to refuse an order without giving a reason, of which the Customer will be informed electronically. The Shop does not process orders with a goods value of less than 5 EUR, excluding shipping costs.
The information contained on the Shop's website regarding the purchased goods at the time of the order is binding for both parties, specifically: price, characteristics of the goods, their features, components included in a set, delivery time, and delivery method. Orders placed on weekdays after 2:00 PM, as well as on Saturdays, Sundays, and public holidays, will be processed on the next business day.
Customer Communication: The Shop contacts the Customer electronically or by telephone. The call rate to the Shop's telephone number +48 699 712 356 is determined by the Customer's service provider and is not classified as a special or premium rate number.

§ 3. Payments
The Customer may choose from the following payment methods:
·       By bank transfer – in this case, the Shop reserves the goods in the warehouse and dispatches them to the address provided by the Customer after the payment has been credited to the bank account specified on the Shop's website or in the order confirmation email sent to the Customer. The payment deadline in this case is 7 business days from the date of the order.
·       By Visa, MasterCard, Maestro payment card;
·       PayPal;
·       Stripe – the payment service provider is Stripe Inc.;
·       By other means, if specified on the Shop's website.
If an error occurs while paying for the order via PayPal, the Customer may make a payment by bank transfer, but only if the order number is provided in the transfer reference. Delivery costs must be added to the price of the goods. Shipping prices are specified in the delivery price list. A prerequisite for the release of the goods is the payment for both the goods and the shipping.
The goods will be dispatched after the Customer's payment has been credited to the bank account IBAN: PL54 1140 2004 0000 3112 1799 6526. After receipt of payment, an email regarding the status change to "In Progress" will be sent. If the order placed by the Customer is not paid for within 7 days from the date of the order at the latest, the Shop does not guarantee the availability of the ordered goods.
Credit card and other payment method transactions are processed via Stripe Inc. Bank transfers are booked every business day at 2:30 PM. Payments received after 2:30 PM will be booked on the next business day.
Tax invoices are issued by the Shop at the Customer's request. To do so, the "Company" option should be selected in the data form during the ordering process and the invoice details must be provided. Information regarding the request to receive a tax invoice should be placed in the "Comments" ("Additional Information") section. If the delivery address differs from the invoice details, the "other delivery address" option must be selected in the form and the address to which the order is to be sent must be specified. The issue date of the tax invoice is the dispatch date of the order. Changing this date is not possible.
In the event of a necessary refund for a transaction made by the Customer with a payment card, the Seller will make the refund to the bank account associated with the Customer's payment card.

§ 4. Shipping of Goods
The Shop dispatches ordered goods via the shipping companies InPost or DPD. By concluding the sales contract and making a purchase, the Customer declares that they authorize the Shop to forward the delivery costs and the parcel containing the ordered goods to the courier service representative on their behalf.
The shipping methods and their respective delivery costs are automatically displayed by the system after selecting the destination country, delivery method, and payment method. Shipping costs are increased by tax and depend on the weight of the shipment. Detailed information regarding delivery costs can be found under the "Delivery Price List" tab. Personal collection of ordered goods is not possible.
Information regarding the shipping date is communicated to the Customer immediately after the order is placed and accepted, and is calculated from the date the payment is credited to the Shop's bank account. The total parcel delivery time consists of the dispatch time and the delivery time:
·       Dispatch time depends on product availability and the chosen payment method. Each product has a processing time indicating when it can be prepared and sent (ranging from 2 business days to several days, or longer for hard-to-reach products).
·       Delivery time depends on the delivery method selected by the Customer.
The Shop reserves the right to extend the order processing time due to adverse weather conditions, such as severe frost or high temperatures, to ensure the shelf life and quality of the delivered products, which could be compromised by extreme temperatures. In such instances, the Shop will contact the Customer immediately to agree on individual shipping conditions. The Customer then has the right to cancel the order and receive a full refund of the amount paid.
The Shop is not responsible for the provision of incorrect or incomplete shipping data by the Customer, particularly if incorrect contact details make it impossible to verify the data. If a shipment is returned to the Shop's address due to an incorrectly provided delivery address, the Customer shall bear all additional shipping costs. In the event of a refusal, the amount—minus the shipping and return costs of the goods—will be refunded to the Customer's specified bank account within 7 business days.
To prevent damage, all fragile items, glassware, delicate plastic goods, or laboratory equipment are dispatched exclusively via courier.

§ 5. Complaints and Product Returns
The basis for accepting a complaint is the presentation of any proof of purchase for the goods by the Customer. All complaints should be sent via e-mail to the Shop's address: info@lynia.de or in writing to the company's correspondence address.
Always check if the shipment was damaged during transport before accepting it. The Customer is obliged to verify the contents of the shipment in the presence of the delivery person upon receipt or upon collection from a parcel locker. If any damage to the shipment, its contents, or quantitative shortages are found, a damage report must be drawn up in the presence of the delivery person, or remarks must be entered in the case of collection from a parcel locker. The report should be signed by the delivery person and may serve as the basis for a complaint.
In the event of damage to the goods during transport, the complaint should be reported via e-mail to info@lynia.de or in writing to the company's address. Each case will be reviewed individually within 14 days from the date of the complaint. If the purchased goods have manufacturing defects or do not match the description, please contact the Shop via e-mail at info@lynia.de. Every Customer has the right to return the complained goods to the company’s correspondence address specified in § 1 of the Terms and Conditions.
Within 14 days of submitting the complaint, the Customer will be informed of the outcome of the complaint procedure via e-mail or telephone. In case of doubt, please contact the Shop electronically at info@lynia.de or by phone at +48 699 712 356. We will then provide you with instructions on how to handle the complaint quickly and easily.
Product Returns: Within 14 calendar days from the date of delivery of the ordered goods, the Customer has the right to return them without giving a reason under the right of withdrawal from the contract, in accordance with the general principles resulting from the regulations on distance contracts (excluding goods regulated by Article 10, paragraph 3, point 5). This applies only to consumer sales and also to sales to a sole proprietorship for purposes not related to its business activity.
The Shop shall respond to the Customer's complaint within 14 days from the time the goods are returned along with a description of the non-conformity. If the processing of a justified complaint involves sending new goods to the Customer or rectifying the non-conformity, the Shop shall bear the delivery costs.
The right to withdraw from a distance contract does not apply to the Customer in the following cases:
·       a) for services whose characteristics were specified by the Customer in their order or which are strictly related to the Customer's person;
·       b) for services which, by their nature, cannot be returned or whose subject matter is perishable.
Regardless of the Shop's decision regarding a complaint or return, you have the option to assert your rights or claims before a court of law or through so-called Alternative Dispute Resolution (ADR) methods.

§ 6. Data Protection (GDPR)
By placing an order, the Customer consents to the processing of their personal data for the purpose of order fulfillment in the lynia.pl online shop. In accordance with Article 13 of the General Data Protection Regulation of April 27, 2016 (EU Official Journal L 119 of May 4, 2016), we inform you that the controller of your personal data is LOGIS-TECH in Mirkow, ul. Slowackiego 1, Poland. Contact for the Data Protection Officer: iodo@lynia.de.
Your personal data will be processed for the purpose of order fulfillment—based on Article 6(1)(b) of the General Data Protection Regulation of April 27, 2016. The recipients of your personal data are entities involved in the order fulfillment process. Your personal data will be stored for a period of 6 years.
You have the right to request access to your personal data from the controller, the right to rectification, erasure, or restriction of processing, as well as the right to data portability. You have the right to lodge a complaint with a supervisory authority. Providing personal data is voluntary; however, refusal to provide the data may lead to the rejection of order processing.
The Customer may also provide separate consent to receive advertising and promotional materials from the Shop, including a commercial newsletter. Personal data provided by the Customer will be treated as strictly confidential information, and no one outside the Shop has access to it. Detailed information on the Privacy Policy can be found under the "Privacy Policy" tab.

§ 7. Intellectual Property, Documentation
All materials (including photos, recipes, instructions, product descriptions, texts, logos, leaflets, banners, etc.) published on the Shop's website and sent in emails are protected by copyright. Any use without the written consent of the Shop or LOGIS-TECH is prohibited.

§ 8. Entry into Force of the T&C
These T&C enter into force on the day of their publication on the Shop's website. In matters not regulated by these T&C, the provisions of the Civil Code shall apply.